Frequently Asked Questions
Find answers to common questions about Ndumche
Getting Started
What is Ndumche?
+Ndumche is Cameroon's premier dating platform designed to help you find meaningful connections. Our app combines modern technology with understanding of local culture to create authentic relationships.
How do I create an account?
+Simply download our app or visit ndumche.com, click "Sign Up," and provide your basic information including phone number, email, and create a secure password.
Is Ndumche free to use?
+You can create a profile and browse for free. Premium features require a subscription: Weekly (500 XAF), Monthly (1,000 XAF), or Yearly (11,500 XAF).
Profile & Matching
How does the matching system work?
+Our algorithm considers your preferences, location, interests, and activity to suggest compatible matches in your area.
Can I change my location?
+Yes, premium members can update their location to connect with people in different cities across Cameroon.
How many photos can I upload?
+You can upload up to 6 photos. We recommend using clear, recent photos that show your personality.
Payments
What payment methods do you accept?
+We accept MTN Mobile Money and Orange Money for your convenience.
How do I subscribe using Mobile Money?
+Select your preferred plan, choose Mobile Money, enter your phone number, and complete the payment through your mobile money service.
Can I cancel my subscription?
+Yes, you can cancel anytime through your account settings. Your premium features remain active until the end of your current billing period.
Safety & Privacy
How do you verify profiles?
+We use phone number verification and photo moderation to ensure authentic profiles.
Can I block or report someone?
+Yes, you can block users or report inappropriate behavior through their profile or chat interface.
Is my personal information safe?
+We use SSL encryption and follow strict privacy protocols to protect your data.
Still have questions?
Contact our support team