Frequently Asked Questions

Find answers to common questions about Ndumche

Getting Started

What is Ndumche?

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Ndumche is Cameroon's premier dating platform designed to help you find meaningful connections. Our app combines modern technology with understanding of local culture to create authentic relationships.

How do I create an account?

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Simply download our app or visit ndumche.com, click "Sign Up," and provide your basic information including phone number, email, and create a secure password.

Is Ndumche free to use?

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You can create a profile and browse for free. Premium features require a subscription: Weekly (500 XAF), Monthly (1,000 XAF), or Yearly (11,500 XAF).

Profile & Matching

How does the matching system work?

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Our algorithm considers your preferences, location, interests, and activity to suggest compatible matches in your area.

Can I change my location?

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Yes, premium members can update their location to connect with people in different cities across Cameroon.

How many photos can I upload?

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You can upload up to 6 photos. We recommend using clear, recent photos that show your personality.

Payments

What payment methods do you accept?

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We accept MTN Mobile Money and Orange Money for your convenience.

How do I subscribe using Mobile Money?

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Select your preferred plan, choose Mobile Money, enter your phone number, and complete the payment through your mobile money service.

Can I cancel my subscription?

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Yes, you can cancel anytime through your account settings. Your premium features remain active until the end of your current billing period.

Safety & Privacy

How do you verify profiles?

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We use phone number verification and photo moderation to ensure authentic profiles.

Can I block or report someone?

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Yes, you can block users or report inappropriate behavior through their profile or chat interface.

Is my personal information safe?

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We use SSL encryption and follow strict privacy protocols to protect your data.

Still have questions?

Contact our support team