Privacy Policy
How we protect and handle your personal information
Last Updated:
Introduction
Ndumche ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our dating platform at ndumche.com and our mobile application.
🔒 Our Privacy Commitment
- We never sell your personal data
- We use industry-standard encryption
- You control your privacy settings
- We're transparent about our practices
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, date of birth
- Profile Information: Photos, bio, interests, preferences, location
- Payment Information: Mobile money transaction details (processed securely)
- Communications: Messages, chat history, customer support interactions
Information We Collect Automatically
- Usage Data: How you interact with our platform, features used, time spent
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General location based on IP address or GPS (with permission)
- Cookies: We use cookies to improve your experience and analyze usage
How We Use Your Information
Primary Uses
- Connect you with compatible users
- Create and maintain your profile
- Enable messaging between matches
- Process Mobile Money transactions
- Detect fraud and enforce terms
Secondary Uses
- Analyze usage to enhance features
- Respond to customer inquiries
- Send relevant updates (with consent)
- Meet legal obligations
- Protect our rights and users
Information Sharing
Data Security
🛡️ Security Measures
SSL Encryption
All data transmission is encrypted using industry-standard SSL
Secure Servers
Data stored on protected servers with compliance standards
Access Controls
Limited employee access on need-to-know basis only
Regular Audits
Ongoing security assessments and improvements
💳 Mobile Money Security
- No PIN Storage: We don't store your mobile money PINs
- Secure Processing: Payments through certified gateways
- Transaction Monitoring: Fraud detection and prevention
Your Privacy Rights
You Can:
- Access Your Data: Request copies of information we hold
- Update Information: Edit your profile and settings anytime
- Delete Account: Permanently remove your account and data
- Control Visibility: Adjust who can see your information
- Opt-out: Unsubscribe from marketing communications
Data Retention
- Active Accounts: Data retained while account is active
- Deleted Accounts: Most data deleted within 30 days
- Legal Requirements: Some data retained for compliance
- Backup Systems: Data in backups deleted per retention schedule
International Data Transfers
Your information may be transferred to and processed in countries outside Cameroon. We ensure appropriate safeguards are in place to protect your data during such transfers.
Children's Privacy
Ndumche is intended for users 18 years and older. We do not knowingly collect information from users under 18. If we discover such information, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We'll notify you of significant changes through:
- Email notifications to registered users
- In-app notifications when you next use our service
- Website banner on ndumche.com